Return Policy

My Pet Love offers a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags still attached, and in its original packaging.

To initiate a return, please contact us at: support@mypetlove.one. 

The following terms apply: 

  • The customer is responsible for covering the shipping costs for returning the item. We will only cover the return shipping costs if the item arrived damaged or became defective during transit.
  • Please note that shipping costs are non-refundable. If you receive a refund, the value of the original shipping (the cost of delivering the product to you) will be deducted from the total refund amount.
  • The shipping cost varies between $4 and $12, depending on the location, size, and weight of the product." 

REPLACEMENTS: 

We offer replacements only for items that are defective or damaged. If you have received a defective or damaged item and need to exchange it for the same product, please contact us via email at: support@mypetlove.one. 

DEFECTIVE ITEMS: 

If your items are defective and stop working within the 30-day refund period, in order for us to issue you a 100% refund and a prepaid label, you must send us a photo/video of the defective item. If you refuse to send us a photo/video of the defective item, we cannot issue you a return label. 

IMPORTANT FACTS REGARDING REFUND VALUES: 

  • The items that were returned to us with unopened boxes will be refunded 100% of the amount
  • The items that were returned with opened boxes (regardless of whether the product was used or not) will be refunded 85% of the amount due to restock costs.

Please note that refunds may be given partially or rejected altogether if the item arrives in any of the following conditions: 

  • Any item not in its original condition is damaged (scratches, wreckage, etc..) not in the original package sent to us or missing parts for reasons not due to our error.
  • Any item that has the original package (outer box or plastic bag) damaged (taped , written on , labels glued on).
  • Any item that is returned after the 30 day period
  • Any products rejected will be discarded unless the customer pays the shipping fee to receive them back.
  • Please note that the partial refund amount will be less than what the customer would've received if they had returned the item with its original packaging in usable condition. 

WRONG ADDRESS PROVIDED BY THE CUSTOMER: 

If the address provided by the customer is incorrect and the product returns to sender, the following rules will apply: 

  1. Replacement: If the customer wants to receive the product, the customer will receive an invoice with an additional shipping fee.
  2. Refund: If the costumer wants a refund , the cost of the return shipping fee will be deducted from the refund. 

If the customer refused to receive the product and the product arrived back to our warehouse, the cost of the original shipping fee (the shipping cost spent to deliver the product to the customer) will be deducted from the refund. 

REFUND PROCESS: 

Once your return is received and inspected, we will send you an email to notify that we have received your returned item . We will also notify you of the approval or rejection of your refund. This process can take up to 7 business days after the product has arrived back. 

If you are approved, then your refund will be processed , and a credit will automatically be applied to your credit card or original payment method . A transaction will appear on your original payment method within 3-5 business days, depending on your bank's processing time. 

LATE OR MISSING REFUNDS (IF APPLICABLE): 

  • If you haven't received your refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted .
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you've done all of this and you still haven't received a refund , please contact us at support@mypetlove.one